Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions (the "Terms") govern your access to and use of Haystack (the "Service"). By accessing or using the Service at https://hstck.link, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

2. Eligibility

You must be at least 16 years old, or the age of majority in your jurisdiction, to use the Service. By using the Service, you represent and warrant that you meet this requirement and that any information you provide is accurate and complete.

3. Accounts and Security

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at luke@zoo.studio of any unauthorized use or security breach.

4. Assessment Nature and Limitations

4.1 Nature of Service

Haystack provides personality assessments, compatibility scoring, and related insights based on simplified versions of established psychological frameworks including the Big Five personality traits, Love Languages theory, and Attachment theory. The Service is designed for personal insight, entertainment, and educational purposes only.

4.2 Not Professional Services

The Service does not provide professional psychological counseling, therapy, medical advice, or clinical assessment. Results should not be used as a substitute for professional mental health services, relationship counseling, or medical consultation. If you need professional support, please consult qualified healthcare providers or licensed therapists.

4.3 Assessment Limitations and Accuracy

Important: All assessments and compatibility scores aim to be directionally accurate estimates, not absolute truths. Results should never be treated as 100% factual or definitive. Key limitations include:

• Abbreviated Testing: Our assessments use significantly fewer questions than full psychological batteries, prioritizing accessibility over exhaustive measurement
• Contextual Factors: Results may vary based on your mood, recent experiences, current life circumstances, stress levels, and the time/setting when taking the assessment
• Self-Reporting Limitations: All results depend on honest and accurate self-reporting, which can be influenced by social desirability bias, self-awareness levels, and personal blind spots
• Algorithmic Approximation: Compatibility scores are generated through statistical algorithms that approximate relationship dynamics but cannot capture the full complexity of human connection
• Individual Variation: Personality traits exist on continuums, and individuals may exhibit different behaviors across contexts, relationships, and life stages

4.4 Compatibility Scoring Disclaimers

Compatibility scores are experimental predictions based on personality trait alignment, attachment patterns, and love language reciprocity. These scores:

• Do not predict relationship success, longevity, or satisfaction
• Cannot account for shared values, life goals, communication skills, or external factors
• May not reflect real-world relationship dynamics or chemistry
• Are designed to highlight potential strengths and friction points, not determine fate
• Should be used as conversation starters and self-reflection tools, not relationship verdicts

4.5 Proper Use and Interpretation

Results are intended to foster self-understanding and improve relationship awareness. Users should:

• Treat results as directional insights, not definitive labels
• Consider multiple factors beyond personality when making relationship decisions
• Retake assessments periodically as personal growth and circumstances change
• Use insights to improve communication and understanding, not to limit potential
• Seek professional guidance for serious relationship or mental health concerns

4.6 No Guarantees

We make no representations or warranties about the accuracy, completeness, or reliability of assessment results or compatibility predictions. Results are provided for informational purposes only and should not be relied upon for making significant personal, professional, or relationship decisions.

5. Subscriptions and Billing

Certain features may require a subscription or one-time purchase. Prices and features are subject to change. We will provide notice of material changes where required by law.

6. Payments and Refunds

All payments are processed by third-party providers. By submitting payment information, you authorize us and our payment processors to charge applicable fees and taxes. Unless otherwise stated, purchases are non-refundable to the fullest extent permitted by law.

7. Acceptable Use

You agree not to misuse the Service. Prohibited activities include, without limitation:

• Engaging in unlawful, harassing, or abusive conduct;
• Uploading or sharing content that is illegal, infringing, or harmful;
• Attempting to gain unauthorized access to the Service or related systems;
• Interfering with or disrupting the integrity or performance of the Service;
• Reverse engineering or scraping the Service except as permitted by law.

8. Intellectual Property

The Service, including all content, features, and functionality, is owned by Zoo Holdings Ltd and its licensors and is protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, or lease any part of the Service.

9. User Content

You retain ownership of content you submit to the Service ("User Content"). By submitting User Content, you grant Zoo Holdings Ltd a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and display such content solely for the purpose of operating and improving the Service. You are solely responsible for your User Content and for ensuring it complies with these Terms and applicable laws.

10. Third-Party Services

The Service may contain links to or integrations with third-party websites or services that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third parties. You access them at your own risk.

11. Disclaimers

The Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

In addition to these general disclaimers, please refer to Section 4 (Assessment Nature and Limitations) for specific disclaimers regarding the accuracy, reliability, and appropriate use of personality assessments and compatibility scores provided through the Service.

12. Limitation of Liability

To the maximum extent permitted by law, Zoo Holdings Ltd and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of the Service.

13. Indemnification

You agree to defend, indemnify, and hold harmless Zoo Holdings Ltd, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with your use of the Service or violation of these Terms.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without cause or notice, if we believe you have violated these Terms or for operational or security reasons. Upon termination, your right to use the Service will cease immediately.

15. Governing Law

These Terms are governed by the laws of United Kingdom, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts in United Kingdom to resolve any legal matter arising from the Terms or your use of the Service.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice as required by law. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

17. Contact Us